Terms and Conditions
1. Field of application
These terms and conditions apply to all orders placed by a customer through the website www.grintosa.com and constitutes an integral and substantial part of every single contract stipulated by the customer with Grintosa Sagl.
By placing an order, the customer expressly declares to acknowledge and to accept Grintosa Sagl Terms and Conditions for online sales.
-
2. Conditions for placing an order
The customer who places an order must be adult, solvent or legally authorized by the parental or tutelary authority.
The customer signs up with his own data, entering a valid and true name, surname, address and phone number. The customer also agrees to modify his own personal data whenever they are insufficient and / or have changed.
3. Order and conclusion of the contract
3.1 By placing an order the buyer enters a legally binding and irreversible proposal of purchase of the selected products, based on the following conditions:
Once the order is received, the customer will receive an e-mail confirmation as receipt of the order, which is not yet the final acceptance of the order, but only a confirmation that the order has been received and that it has been submitted to the process of data validation and product availability check. If the customer does not receive the said confirmation message, she/he must send a communication to Grintosa Sagl before re-ordering the same products. If the customer does not send the above communication, Grintosa Sagl excludes all liabilities for any errors due to new orders.
3.2 Grintosa Sagl - at its own discretion - is free to refuse the customer's order, including but not limited to the following cases:
- if the orders can not be processed due to an error in the information provided by the customer, including but not limited to incorrect credit card data, such as expiration date, number of security code of the card, billing address, incorrect or insufficient information of shipping address, use of fraudulent information
- if an error occurs on Grintosa Sagl website related to the ordered goods, such as incorrect prices, incorrect description of the goods as shown on the website or product unavailability.
3.3 In case of order acceptance, notice will be given to the customer by issuing an order/shipping confirmation via e-mail within 72 hours (see section 3.2 of these terms and conditions). The order confirmation is effective only from the moment it is sent.
3.4 In case of non-acceptance of the order, the customer will also be informed by e-mail, without any liability to Grintosa Sagl. The customer hereby declares not to claim any right for whatever reason and of any nature as a result of the rejection of its order.
3.5 The contract will only be concluded when the customer receives the e-mail of the order acceptance / shipment information.
4. Prices, costs and payment methods
4.1 All prices are quoted in Swiss Francs or in Euros and include VAT.
4.2 Expenses related to shipment and order management may vary and depend on the country of destination of the goods. Specifically, the amount of shipping costs is shown under the heading "Shipping Method" during the checkout process and will be submitted for customer acceptance.
4.3 Grintosa Sagl reserves the right to change the price of the goods at any time, but not after the receipt of the order confirmation by the customer.
4.4 Payments can be made by credit card, Visa or MasterCard. The debit on your credit card occurs during the process of acceptance of the order. Grintosa Sagl works with PayPal to grant maximum protection to client personal data.
5. Delivery of products
5.1 Deliveries are made exclusively in Switzerland and in the European Union countries at the address indicated in the order confirmation and only after the receipt of payment.
Orders are shipped only in full: there will be no partial orders shipment.
5.2 Grintosa Sagl is not responsible for any delay or damage occurred during the transport service. Grintosa Sagl is also not responsible for incorrect or incomplete addresses that preclude the receipt of the goods or incur additional costs of return.
5.3 Orders placed by a registered customer and already available in full will be sent within 24 hours after payment is received, with exception of weekends and bank holidays.
5.4 Grintosa Sagl undertakes to inform the customer about any delays in delivery. All claims against Grintosa Sagl for any delay in delivery are excluded. In addition, any communicated delivery terms shall be deemed non-essential and in our favour and does not determine a breach of contract.
6. Right to return product
6.1 The customer has the right to return product within 14 working days from the date of delivery of the product. In the calculation of the term, in particular, holidays and weekends are not included.
6.2 To benefit from the right to return product, the customer is required to notify the same to Grintosa Sagl - at customerservice@grintosa.com - explicitly stating the order number, name, surname and address.
6.3 In case that the customer returns product within the correct term, she/he will be reimbursed for the payment made in favour of Grintosa Sagl within 14 days from the day Grintosa Sagl received the products back.
6.4 The goods must be returned properly packed in its original packaging, in perfect condition for re-selling (not ruined, damaged or dirty) and equipped with all the accessories, instructions for use and documentation. It must be returned with no signs of use and shall allow re-selling. If previously mentioned conditions are not respected, the return is ineffective and cannot produce any legal effect.
6.5 Products returned must be sent back together with original transportation documents (found in the original packaging), so as to allow Grintosa Sagl to identify the customer (order number, name and address).
6.6 The goods must be sent to Grintosa Sagl, 6 Rue Robert Schuman, Le Parc 3, 68870 Bartenheim, France.
6.7 Transportation costs and related risks are entirely at the customer’s costs.
7. Damaged goods or not in conformity with the order
7.1 Grintosa Sagl grants its customers the supply of new products conforming to the information provided on the website. If goods should be defective or not in accordance with the order, the customer can proceed as in step 6 of these general conditions.
7.2 Upon receipt of the defective goods or not in conformity with the order, and after all the necessary verifications, Grintosa Sagl will provide at its own expenses and in the terms and conditions set out in paragraphs 2 and 3 of these conditions, to replace the goods. Reimbursements and replacement of damaged goods are excluded when damages are due to the customer's sole responsibility or to the transportation. Benefits and risks of the sale are born by the customer from the time of the order acceptance.
8. General Terms
8.1 The present Terms and conditions and every single contract are regulated by the Swiss law and shall be interpreted in accordance with the latter. The application of the Vienna Convention of 1980 on the International Sale of Goods and any other agreements and / or international convention is expressly excluded.
8.2 If any disposition of this Terms and Conditions is or would become totally or partially inapplicable and / or there is a gap in the dispositions of the Terms and Conditions, the remaining dispositions of the Terms and Conditions and the contract will remain valid and effective.
8.3 Any dispute or litigation which may arise from the present agreement including matters of validity, interpretation, performance, non fulfilment and cancellation will be submitted to the exclusive jurisdiction of one or more arbitrators appointed according to the Arbitration Rules of Lugano (Switzerland).
Version, October 2012.