FAQ 'S
How do I find the exact product (search function)?
If you know the exact item you claim to purchase, you can insert the term into the search field located at the top right. If only the products you want to visit s offer, you have several options for navigation:
- Articles sorted by color
- Articles sorted by models
- Articles sorted by prize
Clicking on the picture you get to see the product in detail with the details of the same.
How I can order the products?
Once found and selected the desired product, insert the quantity you want of it and you click on buy. The article will be placed in the truck. We currently still have the opportunity to delete or change the number of products. Failure to be registered in GRINTOSA, it's time to do. Then enter the full address billing and delivery. You select the payment method. Before giving to accept, check that all details are correct.
From what countries can buy online?
Currently you can make your purchase in Switzerland and all European Union countries.
When will I receive my order?
In the detailed view of the product can see the approximate delivery time of your order. The delivery period depends on the country of destination. More information in the section "Terms and Conditions".
What languages can navegate?
You could browse the web GRINTOSA in English, Spanish, Italian, French and German.
Replace items marked as "sold out"?
When a bag is exhausted very quickly, we again replace it.
I get the same product that I see in the picture?
Yes We do not manipulate photos with photoshop. You will receive the same bag as seen in our images.
Can I receive e-mails with news and offers GRINTOSA?
Yes, once you register on our online store, receive our news, offers and other news of interest to you (if you want). Otherwise you just have to unsubscribe to this service.
What if I forget my password, I can get it back again?
If you just have to click on the "forgot my password 'and we'll send it immediately to your email.
How I can be sure I made my purchase it?
Once your order you will receive a confirmation email.
How can I know the order status?
Accessing to "orders" of your account, you can view the status of your order in real time. Also, you can see all orders placed and invoices issued to date.
I can remove some items from my order?
Yes, you can remove it from the basket of purchase if you have not processed and the order.
I can return the products?
Yes Any item may be returned in less than 14 days, provided it is in perfect condition and in original packaging. The costs borne by the customer and forwarded to our warehouse in France. Also, we do need to get the code sent to our email address info@grintosa.com . For more details see "Terms and Conditions".
What forms I have to pay?
You can do it comfortably by credit card, VISA and Mastercard. You have the possibility to do so by bank transfer.
What should I do if I receive a defective item?
It is almost impossible to sell an item GRINTOSA not in perfect condition as they are thoroughly checked before being sent to our customers. It is exceptionally reached him a bag with a defect, please write us back what the reason for forwarding.
What if I receive a wrong item?
If you mistakenly receive an item that you ordered, please return the item to us in France putting the reason for forwarding.